At STIO, we believe that getting out there shouldn’t be complicated—and neither should protecting your privacy. This Privacy Policy explains how STIO CLOTHING (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website stio-store.com, make a purchase, or interact with our services.

Just as our gear is designed for performance and reliability, our approach to your data is built on transparency, security, and respect for your privacy. We encourage you to read this policy carefully to understand our practices.

1. Information We Collect

We collect information that helps us provide you with seamless service, from checkout to delivery, while maintaining the security standards you expect from a performance-driven brand.

Information You Provide Directly:

  • Contact Details: Name, email address, shipping and billing address, phone number
  • Payment Information: Credit/debit card details (processed securely by our PCI-DSS compliant payment partners), PayPal account information
  • Account Information: If you create an account, we store your login credentials and preferences
  • Communication Records: Correspondence with our customer service team
  • Order Details: Products purchased, sizing preferences, and order history

Information Collected Automatically:

  • Device & Browser Data: IP address, browser type, device type, operating system
  • Usage Information: Pages visited, time spent on site, click patterns, referring website
  • Location Data: General geographic location (country/region level) for shipping and currency purposes

Information from Third Parties:

  • Payment Processors: Transaction confirmation and limited payment data from PayPal, Visa, MasterCard, and JCB
  • Shipping Partners: Delivery confirmation and tracking information
  • Marketing Partners: Aggregated analytics data (where permitted by law)

2. How We Use Your Information

We use your information with the same thoughtful design we apply to our gear—ensuring every piece serves a purpose while maintaining integrity.

  • Order Fulfillment: To process and ship your purchases, send order confirmations, and provide customer support
  • Payment Processing: To securely process transactions through our trusted payment partners
  • Customer Service: To respond to your inquiries and provide assistance via [email protected]
  • Website Improvement: To enhance your browsing experience and optimize our site performance
  • Marketing Communications: To send you relevant product updates and offers (only with your consent where required)
  • Security & Fraud Prevention: To protect our website, business, and customers from unauthorized activity
  • Legal Compliance: To meet our legal obligations and enforce our terms and conditions

Our Philosophy: Just as our checkout is designed for simplicity, we minimize data collection to what’s necessary. We never store your full payment card details on our servers—this information is handled exclusively by our PCI-DSS compliant payment partners.

3. Data Sharing and Disclosure

We treat your data with the same care we apply to crafting our gear. We do not sell your personal information to third parties. We only share data when necessary for these specific purposes:

  • Service Providers: Trusted partners who assist with payment processing, shipping, website hosting, and customer service
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets (with appropriate privacy protections)
  • Protection of Rights: To protect the safety, rights, or property of STIO, our customers, or the public

All third-party service providers are contractually obligated to protect your data and use it only for the services they provide to us.

4. International Data Transfers

As a global brand serving active individuals across continents, your data may be transferred to and processed in countries outside your country of residence, including the United States where our servers are located. We ensure such transfers comply with applicable data protection laws through appropriate safeguards such as Standard Contractual Clauses or other approved mechanisms.

Note for International Customers: All transactions are processed in US Dollars (USD). While we deliver gear globally (with limited restrictions to some remote areas), our privacy standards remain consistently high regardless of your location.

5. Data Storage and Security

We implement security measures with the same performance-first approach we apply to our products:

  • Encryption: We use industry-standard encryption (SSL/TLS) for data transmission
  • Secure Payment Processing: All card transactions are encrypted and processed in real-time through PCI-DSS compliant partners
  • Access Controls: Strict internal access controls limit who can view your personal information
  • Regular Security Assessments: We regularly evaluate and update our security practices
  • Data Retention: We retain your information only as long as necessary for the purposes outlined in this policy or as required by law

Payment Security Note: We partner with leading payment providers (Visa, MasterCard, JCB, PayPal) to offer you flexibility and peace of mind. Your financial data is protected with the highest security standards—we never store your full card details on our servers.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access & Correction: You can access and update your account information through your STIO account
  • Data Portability: Request a copy of your personal data in a structured, machine-readable format
  • Deletion: Request deletion of your personal information, subject to certain legal exceptions
  • Marketing Preferences: Opt-out of marketing communications at any time using the unsubscribe link in our emails
  • Cookie Controls: Manage your cookie preferences through your browser settings (see Section 7)
  • Objection & Restriction: Object to or request restriction of certain data processing activities

To exercise these rights, please contact us at [email protected]. We will respond to your request within the timeframe required by applicable law.

7. Cookies and Tracking Technologies

Like most modern e-commerce sites, we use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use:

  • Essential Cookies: Required for basic site functionality, such as adding items to your cart
  • Performance Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Remember your preferences (like language or region)
  • Marketing Cookies: Used to deliver relevant advertisements (with your consent where required)

Your Cookie Choices:

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when they are being used. However, disabling certain cookies may affect your ability to use some features of our website.

We may also use analytics services (like Google Analytics) to understand how our website is used. These services may collect information about your use of our site and other websites over time.

8. Children’s Privacy

Our website is not directed to children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child under 16, please contact us immediately so we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

STIO CLOTHING
798 Airport Road
Panama City, US 32405
Email: [email protected]

For privacy-specific inquiries, please include “Privacy Policy” in your subject line for prompt assistance.

Your trust allows us to continue crafting gear for the doers. Thank you for choosing STIO.

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