Welcome to the STIO CLOTHING FAQ. Designed for the doers who move between mountain trails and city streets, we’ve compiled answers to your most common questions about our gear, shipping, and service. Adventure awaits—let’s get you ready.

About STIO & Our Products

Who is STIO CLOTHING for?
STIO is engineered for active individuals who seamlessly transition between outdoor adventure and urban life. Our customers value performance, versatility, and thoughtful design—whether they’re on a spontaneous hike, a bike ride, or navigating the daily commute. Our gear is built for those who don’t wait for adventure.
What makes STIO products unique?
Our products blend technical performance with everyday style. From moisture-wicking Baselayers and durable Footwear to multifunctional Bags & Packs, each piece is crafted with premium materials for real-life versatility. Think fleece that works on the trail and in the cafĂŠ, duffels built for travel, and clothing designed to move with you.
What product categories do you offer?
We offer curated collections for an active lifestyle: Clothing (Baselayers, Fleece, Ballcaps & Truckers, Beanies, Gloves), Footwear, Bags & Gear (Duffels, Packs), Accessories (Drinkware, Belts), and activity-specific gear for Hiking and Biking.

Ordering, Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Do you ship internationally?
Yes! We offer global delivery to active individuals across continents. Please note that deliveries to some remote areas in Asia and other select regions may have restrictions. Check our Shipping Overview for details.
Can I change or cancel my order after placing it?
To ensure swift processing, orders are prepared quickly. If you need to modify or cancel, please contact us immediately at [email protected] with your order number. We’ll do our best to assist if your order hasn’t entered the processing phase (1-2 business days).

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods to fit your timeline:

Standard Shipping (via DHL or FedEx):
• Flat rate of $12.95 for all orders.
• Estimated delivery: 10-15 business days after dispatch.

Free Shipping (via EMS):
• Available on all orders over $50.00.
• Estimated delivery: 15-25 business days after dispatch.

All orders include tracking and careful handling.
How long does order processing take?
We take 1-2 business days to carefully prepare your order. Every item is checked against our quality standards before departure—because gear that arrives ready is part of the adventure.
When will I receive my tracking information?
You’ll receive a tracking link via email as soon as your order is dispatched. This allows you to follow your gear’s journey to your doorstep.
Why might my delivery be delayed?
Delivery times are estimates. Delays can occasionally occur due to customs processing in your country, carrier logistics, or unforeseen circumstances. Our team and carriers work to minimize any interruptions.

Returns & Exchanges

What is your return policy?
We stand by our gear. If you’re not fully satisfied, you may return unworn, unwashed items with original tags and packaging within 15 days of delivery. Returns are subject to inspection. Please contact our support team to initiate a return and receive instructions.
Are there any non-returnable items?
For health and safety reasons, certain items like Baselayers, Footwear (if worn), and Beanies may be non-returnable unless defective. Please review our full policy or contact us for specifics.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5-10 business days. The time it appears in your account depends on your payment provider.

Support & Contact

How can I contact customer service?
Reach our dedicated team at [email protected] for questions about orders, shipping, returns, or product advice. We’re here to help you gear up.
Where is STIO CLOTHING based?
Our operations are based at 798 Airport Road, Panama City, US 32405, but our community and service span the globe.
Performance First. Thoughtful Design. Direct Value.
This isn’t just our product philosophy—it’s how we handle every question and order. Need further assistance? Email [email protected]. Ready to explore? Discover our collections →
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